A: Possibly. We have a variety of machines that all react a bit differently to “bad” tape. We will do our best to get the highest quality output.
Even if your tape has problems, as long as our machine does not stop we will transfer the entire contents. If you are unsatisfied, we are happy to check and re-run any tape at no charge.
If your tape breaks in our machine (snaps loose from its reel when rewinding, or splits in two) a repair fee will be charged. Per the Limited Liability Agreement you sign before leaving your tapes, we cannot be held responsible if this happens.
If your tape does not move correctly while in our machine (gets stuck, spools don’t turn properly), in order to protect your tape and our equipment, we will not continue attempting a transfer. Tapes stuck in a machine that require disassembly to remove, at our discretion, may be subject a repair charge.