Transfers to DVD and MP4 are two separate services, as we have to run your tape twice, so each tape is charged twice.

Your privacy is very important to us. We check the beginning of your tape when your transfer begins, but generally do not watch your footage. Your tapes always stay at our location and are never shown to anyone else. They will never be placed online (unless a download link is requested), and you own all the copyrights to your material.

For MP4 transfers, we keep an archive copy of your footage on our computers for at least two weeks. This allows you a chance to confirm everything looks correct. We may keep your footage as a backup for an indefinite time beyond that as storage space allows. We are happy to erase your material upon request.

For DVD transfers, your footage is never transferred to a computer, and as such we do not have a backup of it.

A: Because our process is automated, to only transfer a portion of your tape you must do one of the following:

• We can program our machine to record a certain length of time from wherever the tape is cued up to. Make sure the length is written on the tape, and whether or not it should be rewound.
• You can also cue your tape to the point where you want transfer to stop, and we will rewind to the beginning to figure out how much needs to be transferred. Again, be sure to indicate this on your tape.

Because we don’t sit and watch your tapes while they run, videotape transfers to DVD generally run the entire two hour length of a tape, regardless of what’s on the tape (old TV shows, static, blue screens, etc.)

A: If you make arrangements ahead of time, we can start your transfer immediately, but we ask that you leave and come back. There is an extra charge for same-day service.

Transfers to DVD generally take the length of your tape plus about 10 minutes. We cannot estimate the time needed to transfer to MP4 files, as it is a two-step process.

A: Please be aware that this is a side business for me. I make every effort to accommodate all requests, but unless we agree upon a specific date and time for a tape to be picked up, any time estimates are just that–an estimate.

A: Possibly. We have a variety of machines that all react a bit differently to “bad” tape. We will do our best to get the highest quality output.

Even if your tape has problems, as long as our machine does not stop we will transfer the entire contents. If you are unsatisfied, we are happy to check and re-run any tape at no charge.

If your tape breaks in our machine (snaps loose from its reel when rewinding, or splits in two) a repair fee will be charged. Per the Limited Liability Agreement you sign before leaving your tapes, we cannot be held responsible if this happens.

If your tape does not move correctly while in our machine (gets stuck, spools don’t turn properly), in order to protect your tape and our equipment, we will not continue attempting a transfer. Tapes stuck in a machine that require disassembly to remove, at our discretion, may be subject a repair charge.

A: No.

A: Probably, however we can’t 100% guarantee your particular flash drive will work with your particular TV. The reason is rather technical.

Most flash drives default to a file system called FAT32. FAT32 has a 4GB size limit for any individual file. If one of your videos exceeds this length, we must format the flash drive with either exFAT or NTFS to overcome this limit. All Smart TVs should work with FAT32, while only some work with exFAT or NTFS.

Please let us know the brand and model of your TV at the time of drop-off and we’ll attempt to make it work.

A: There is a minor reduction in quality whenever analog video footage is digitized, but generally speaking your video will play at the same quality as the original tape.

A: Commercially purchased tapes (this includes most movies, some exercise videos–potentially anything you purchased from a store) probably cannot be transferred. This is due to copy protection signals on the tape that physically stop the recorder–not our unwillingness to help you out.

Movies recorded off TV and event videos (dance recitals, school or choral performances, etc.) should transfer just fine.

While ripping DVDs to video files is possible, we don’t provide technical support for this nor a guarantee your DVDs can be ripped. The free Mac and PC program Handbrake will create MP4 files from DVDs.

We recommend our separate videotape to MP4 service for customers needing video files.

A: Labels are printed directly onto the surface of the DVD. They are not stick-on labels (which can damage your machine).

Our order form allows you to pick the label style and to write out exactly how the DVDs should be labeled. You may also attach post-it notes to each tape with the desired phrasing.

If you choose not to use the order form or provide titles, the DVDs will be labeled exactly as they are written on the tape’s label (typos, abbreviations, inconsistent punctuation and all).

We can also leave the DVDs blank.

A: Sometimes. Please contact us and let us know how many tapes you plan to transfer and we’ll let you know. When discounts are provided, it is based on number of tapes, not as a generic amount for your order. This is due to people asking for a discount, showing up with fewer tapes and wanting the same discount.

Discounts must be agreed upon before you leave your tapes, not upon pickup.

Discounted orders typically become the lowest priority for transfers.

A: We don’t keep copies of your tapes or DVDs, so copies will require the original DVD to duplicate from.

A: Indy VHS to DVD is a home-based business. Working from home means flexibility in scheduling drop off/pick up of materials. I am often available during day, evening and weekend hours. And with none of the overhead involved with office space, we keep our prices low.

A: Zach Rosing Productions has been providing video production services to the Indianapolis community since 2002. Visit our website to see some of the organizations we work with and the projects we’ve worked on. We are primarily a video, photography and multimedia production company for the Indianapolis arts community.

Your satisfaction is our highest priority. If you are not pleased with a transfer, we will either refund your money (upon return of the DVDs or flash drive) or will re-run your tape at no charge.