Transfers to DVD and MP4 are two separate services, as we have to run your tape twice, so each tape is charged twice.

Your privacy is vital to us. Your tapes always stay at our location and are never shown to anyone else. They will never be placed online (unless a download link is requested), and you own all the copyrights to your material.

For MP4 transfers, we keep an archive copy of your footage on our computers for at least two weeks. This allows you a chance to confirm that everything looks correct. We may keep your footage as a backup for an indefinite time beyond that as storage space allows. We are happy to erase your material upon request.

For DVD transfers, your footage is never transferred to a computer, so we do not have a backup of it.

A: Because our process is automated, to only transfer a portion of your tape, you must do one of the following:

• We can program our machine to record a certain length of time from wherever the tape is cued. Make sure the length is written on the tape.
• You can also cue your tape to the point where you want the transfer to stop, and we will rewind to the beginning (or a specified length) and transfer from there. Again, be sure to indicate this on your tape.

Because we don’t sit and watch your tapes while they run, videotape transfers to DVD generally run the entire two-hour length of a tape, regardless of what’s on it (old TV shows, static, blue screens, etc.).

A: If you make arrangements ahead of time, we can start your transfer immediately, but we ask that you leave and come back. There is an extra charge for same-day service.

Transfers to DVD generally take the length of your tape plus about 10 minutes. We cannot estimate the time needed to transfer to MP4 files, as the time required to render an MP4 file from the captured video is unpredictable.

A: Please be aware that this is a side business for me. If you have a deadline, be sure it’s in writing on your form at dropoff.

A: Possibly. We have various machines that all react differently to “bad” tape. We will do our best to get the highest quality output.

Even if your tape has problems, we will transfer the entire contents as long as our machine does not stop. If you are unsatisfied, we will check and re-run any tape at no charge.

A repair fee will be charged if your tape breaks in our machine (snaps loose from its reel when rewinding or splits in two). Per the Limited Liability Agreement you signed before leaving your tapes, we cannot be held responsible if this happens.

If your tape does not move correctly while in our machine (gets stuck, spools don’t turn properly), we will not continue attempting a transfer to protect your tape and our equipment. At our discretion, tapes stuck in a machine that requires disassembly to be removed may be subject to a repair charge.

A: No.

A: Probably. However, we can’t 100% guarantee that your particular flash drive will work with your specific TV. The reason is somewhat technical.

Most flash drives default to a file system called FAT32. FAT32 has a 4GB size limit for any individual file. If one of your videos exceeds this size, we must format the flash drive with either exFAT or NTFS to overcome this limit. All Smart TVs should work with FAT32, while only some work with exFAT or NTFS.

Please let us know the brand and model of your TV at the time of drop-off, and we’ll attempt to make it work.

A: There is a minor reduction in quality whenever analog video footage is digitized, but generally speaking, your video will play at the same quality as the original tape.

A: Commercially purchased tapes (including most movies, some exercise videos–potentially anything you bought from a store) likely cannot be transferred. This is due to copy protection signals on the tape that physically stop the recorder–not our unwillingness to help you.

Movies recorded on TV and event videos (dance recitals, school or choral performances, etc.) should transfer fine.

While ripping DVDs to video files is possible, we don’t provide technical support nor guarantee that your DVDs can be ripped. The free Mac and PC program Handbrake will create MP4 files from DVDs.

We recommend our separate videotape to MP4 service for customers needing video files.

A: Labels are printed directly onto the surface of the DVD. They are not stick-on labels (which can damage your machine).

Our order form lets you pick the label style and write exactly how the DVDs should be labeled. You may also attach post-it notes to each tape with the desired phrasing.

If you choose not to use the order form or provide titles, the DVDs will be labeled exactly as they are written on the tape’s label (typos, abbreviations, inconsistent punctuation, and all).

We can also leave the DVDs blank.

A: We don’t keep copies of your tapes or DVDs and require an original copy to make duplicates.

A: Indy VHS to DVD is a home-based business. Working from home means flexibility in scheduling drop-off/pick-up of materials. I am often available during the day, evening, and weekend hours. And with no overhead involved with office space, we keep our prices low.

A: Zach Rosing Productions has provided video production services to the Indianapolis community since 2002. Visit our website to see some of the organizations we work with and the projects we’ve worked on. We are primarily a video, photography, and multimedia production company for the Indianapolis arts community.

Your satisfaction is our highest priority. If you are dissatisfied with a transfer, we will refund your money (upon returning the DVDs or flash drives) or re-run your tape at no charge.